Last updated: 10 August 2026

Overview

Digital Planet IPTV sells digital streaming subscriptions. There is nothing to ship and nothing to post back to us, so this policy explains when we refund a payment and how to ask for one.

Our 30-day money-back guarantee

Every paid subscription comes with a 30-day money-back guarantee. If you are not happy with the service, tell us within 30 days of your purchase and we will refund it.

You do not need to give a reason. We will usually ask whether there is a problem we can fix first, because most issues turn out to be a five-minute setup change — but a refund is not conditional on letting us troubleshoot. The choice is yours.

How to request a refund

Contact us through either channel below and tell us the email address or username on the account, and the date of purchase:

• WhatsApp: +44 7414 167347 — this is a UK number, so it begins with +44. WhatsApp messages travel over the internet, so your carrier will not charge you international rates to reach us.
• Contact form: digitalplanetiptv.site/contact-us/

We aim to respond to every refund request within 2 business days.

How refunds are issued

Approved refunds are returned to the original payment method.

• Card and PayPal: once we issue the refund, your bank or PayPal may take a further 5–10 business days to post the funds to your account.
• Cryptocurrency: we refund the equivalent value in the same cryptocurrency, sent to a wallet address you provide. Because exchange rates move and networks charge transfer fees, the amount that arrives may differ from the amount originally paid.

Once a refund is issued, the subscription is cancelled and the login stops working.

Free trials

The 24-hour free trial costs nothing and takes no card details, so there is nothing to refund. It ends on its own and does not turn into a paid plan.

Subscriptions do not renew automatically

Paid plans are prepaid for the term you choose — 1, 3, 6, 12 or 24 months — and they end when that term ends. We do not keep your card on file for automatic renewal, and you will not be charged again unless you choose to buy another term. There is nothing you need to cancel to avoid a renewal charge.

When a refund may not be available

• Requests made more than 30 days after the date of purchase.
• Accounts closed for breach of our terms, including sharing or reselling a personal subscription.
• Reseller and wholesale accounts, which are covered by separate terms. Please contact us directly.

Chargebacks

If something has gone wrong, please contact us before raising a chargeback with your bank. We would rather fix the problem or refund you directly, and that is normally much faster for you than a bank dispute.

Questions

Message us on WhatsApp at +44 7414 167347 or use the contact form. Support is available around the clock.